Troubleshoot PDF printing in Acrobat and Acrobat Reader

james wei 2024-09-14 09:09:36

Find solutions to common PDF document printing issues.

While printing a PDF, you might get an error "The document could not be printed, kindly use our help page to troubleshoot."

"Thanks for your email Jim.  I have airPrint added to computer; cannot get airprint to Print.  Sounds like it is printing then blank paper pops out.  I am frustrated!!"
"Help, the Print to PDF produces a blank paged PDF from Adobe Acrobat Reader 24.3. "
"as i restarted my MacBook Pro 16. However, Print to PDF continues to produce only a blank page as the output PDF."
"Hi, whenever I go to print a  4 page .pdf, it just outputs a 1 page blank .pdf"
"Hi- I’m trying to use this but the PDF keeps popping up as a single blank page. The document I’m trying to to print is 800 pages and password protected ."

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 Printer-related solutions

To fix PDF printing issues, check the printer status, connection, and settings, update the driver, or try printing another PDF. These steps can solve common problems.

Can you print our sample pdf?

It is possible that it is due to the PDF file. You can download this PDF sample file and try printing it. If the printing is successful, it means that there is no problem with the printer settings.
Click to dowload:   A non blank file printed from Adobe Acrobat Reader.pdf

Can you print this troubleshooting page again?

Try printing this troubleshooting page. If you can't, follow these steps to check your connection to the printer:

1. Have you already started the printer app.

2. If it has already been started, please turn off your printer. Wait 30 seconds, and then turn it on again.

3. Try to print the PDF again. 

Are you using the latest printer version?

Make sure you update to the latest app version (a program that controls your printer). We offer updated versions to improve compatibility with newer software, such as newer versions of Acrobat Reader and Acrobat.

Print to PDF on Mac App Store: https://apps.apple.com/app/print-to-pdf-printer-app/id1639234272
Print to PDF Pro on Mac App Store: https://apps.apple.com/app/print-to-pdf-pro-printer-app/id1639234361?mt=12
Air Printer on Mac App Store: https://apps.apple.com/app/air-printer-printer-server/id929399895
You can enter the App Store to get free software updates.

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PDF file solutions

Often printing problems stem from issues with the PDF file. Even if a PDF looks fine on screen, it can contain incomplete or corrupt data. 

Try printing as image (for Generic PostScript Printer)

Print a simple document (such as a letter or form), and check the "Print as Image" option. To do this, select the Advanced button in the Print dialog box.

Try not printing as image (for PDF Printer-AirPrint Printer)

Please enter the advanced settings and uncheck the option for 'Print as Image', sometimes the print settings of Adobe Acrobat are corrupt.

For step-by-step direction, see PDF printing quick fix: Print as image | Acrobat, Acrobat Reader.
BTW, to get better printing results or print on iPhone or iPad and show app icon, You need to manually turn on the User Access Control & AirPrint option
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Copy or download the PDF again directly to your hard drive

Sometimes a PDF file becomes damaged or contains corrupt data. If you downloaded the PDF from the web or received it in an email, download the PDF again or ask the sender to resend it. Copy the file directly to your hard drive, rather than a thumb (portable) or network drive.

Open the new copy on your hard drive and print again. 

Create a copy of the PDF using Save As command

In Acrobat Reader or Acrobat, choose File > Save As and give the PDF file a new name. Include only letters and numbers in the filename. Don’t include symbols such as %, $, or []. Try printing the new copy of the PDF.

Re-create the PDF file

If you have the original source file that the PDF was created from, re-create the PDF.

1. Open the file in the original program (such as a word processing or a page layout program).

2. Choose File > Print, and then choose the option to save the file as a PDF.

3. Open the new PDF, and try printing again.

Check the file for syntax-related issues using Preflight

1. In Acrobat tools, select Print production.

2. Select Preflight.

3. In the Find bar of the Preflight window, type syntax. Then select the profile Report PDF syntax issues. Then select Analyze and fix.

   
   

    

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 Adobe Acrobat Software-related solutions

Restart your computer

Restart your computer, then open the file again. It’s surprising how often simply restarting your computer solves a problem. Restarting a computer clears its memory and memory cache.   

Use the latest version of Acrobat Reader or Acrobat

Ensure your Acrobat Reader or Acrobat is updated. Adobe provides free quarterly security patches, often containing fixes for prevalent issues. 

1. Open Acrobat Reader or Acrobat.

2. Choose Help > Check for Updates. If a new update is available, it installs automatically.

3. Once installed, restart your computer. 

4. Try to print the PDF again.

For more information:
https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html